FAQ
Read up the most-commonly asked questions or contact our Live Support.
What is Ocoya?
Ocoya is an automation tool for small-medium-sized e-commerce businesses to help automate their
presence on social media. It focuses on generating posts for your products.
Users can integrate their shop with 1 click.
There are plenty of benefits to using Ocoya such as automatically generating social media posts created from photos of your e-commerce products (or entirely from scratch), picks some of the trendiest & niche hashtags and picks peak scheduling times for your posts to gain maximum engagement, all your favourite social media (Instagram, Facebook, Twitter, LinkedIn) and e-commerce (Shopify, Amazon, eBay, Etsy) platforms fully integrated, and in-depth analytics to understand how your brand is performing. We are constantly growing and adding new features that make it easier for our customers to communicate and engage with their audiences on Ocoya.
There are plenty of benefits to using Ocoya such as automatically generating social media posts created from photos of your e-commerce products (or entirely from scratch), picks some of the trendiest & niche hashtags and picks peak scheduling times for your posts to gain maximum engagement, all your favourite social media (Instagram, Facebook, Twitter, LinkedIn) and e-commerce (Shopify, Amazon, eBay, Etsy) platforms fully integrated, and in-depth analytics to understand how your brand is performing. We are constantly growing and adding new features that make it easier for our customers to communicate and engage with their audiences on Ocoya.
Who uses Ocoya?
Ocoya is used by small-medium sized e-commerce businesses, ranging from clothing,
accessories, tech, pet products, and everything in between. Brands use our
platform to automate their social media when they don’t have the time and/or resources to do so.
Is Ocoya free?
We do offer a free 14-day trial for everyone but you can view our pricing plans or
request a demo to discuss how Ocoya can benefit your brand.
What are Ocoya’s features?
Ocoya provides a variety of features including tools for analytics, engagement, publishing,
monitoring and listening. Learn more about Ocoya’s features.
What data can I get with Ocoya analytics?
Ocoya’s analytics provide quantitative and contextual data for all your social
profiles across Facebook and Instagram. Additional Ocoya reports include team
and agent level benchmarking, campaign performance and social conversion tracking.
Learn more about our social media analytics tools.
What is Autopilot?
Autopilot feature allows generating your posts with 0% manual work. With the click of one button,
Autopilot will automatically post on your social media as frequent as you wish.
Does Ocoya integrate with Instagram, Facebook, Twitter, LinkedIn?
Yes, Ocoya integrates with Instagram, Facebook, Twitter, LinkedIn via Zapier.
Where can I find an Ocoya demo?
Sign up for a demo for a complete walkthrough of how your brand can get the most from Ocoya.
How do I change my subscription or cancel?
To cancel your account, in the Dashboard navigate to My account in the top right corner
of your screen. Choose billings in the drop-down menu. Click Upgrade / Downgrade / Cancel
and follow the prompts. If you run into any issues or have any questions about your account,
please email our support team.
Does Ocoya have an API?
Ocoya does not have a public API at this time, but if you would like to learn more
about API access as an add-on to your Ocoya subscription, please email our support
team for more information at support@ocoya.net.